Frequently Asked Questions

We also ship to Belgium and Netherlands. More countries coming soon!

Our standard delivery service takes 2-5 working days. For Next Day delivery, orders placed before 2pm will be dispatched the same day and delivered the next working day. Orders placed after 2pm will be delivered in 2 working days.

Note: Next Day delivery does not include weekends. Orders placed after 2pm on Friday will be delivered on Tuesday.

Yes! We currently ship to Ireland, France, Germany, Belgium and Netherlands. We expect more countries to be available soon!

Prices start from £13.99 for the first 5kg plus £15 for each additional 5kg.

We will email you to notify that your order has been dispatched. You should also receive an email from the courier with tracking information.

We aim to dispatch orders quickly to reduce waiting time. This means your order may have been dispatched before we receive your cancellation request. We may be able to cancel or amend your order, however we cannot guarantee this.

For changes to delivery address, please speak with a member of our team as soon as possible.

Rugs may be sent separately to the rest of your order and therefore may be delivered at a different time. If you believe you are missing any items from your order, please contact our team.

Akasco® offers a 14-day money back guarantee. If you're not satisfied, you can return items within 14 days of receipt for a full refund.

Customers wanting to return items must notify us by email at return@akasco.co.uk. Returns cannot be accepted without prior notification.

Yes! We offer free return shipping. Simply contact us to initiate the return process, and we'll provide you with a prepaid shipping label.

Once a refund has been processed, this will be confirmed by email. Refunds normally show back in your balance in 3-5 working days.

We do not currently offer an exchange facility. If you return the unwanted item, we will refund you. You can then re-order the product you need.

If you have received an incorrect item or your item is faulty, please notify us by email at help@akasco.co.uk.

If you have created an account with us previously, you can reset your password by clicking here.

If you created an account before placing your order, you can log in and see your invoice in the orders section. If you used guest checkout, please contact our customer service team and we can send a copy of the invoice to you.

Provided that you created an account with us and didn't use our Guest Checkout, you should be able to login to your account. Please try to reset your password by clicking here.